Unforgettable Days Experiences Packaging and Delivery

All outer packaging will include the specialty gift box with matching tissue paper and ribbon as well as the Experience itinerary. It will also include any other information relevant to the Experience as well as an Unforgettable Days camera to capture all your Unforgettable moments. We are happy to send the gift parcel to you or directly to the recipient. There will be a standard postage and packaging fee applied to each parcel, which will include UPS Next Day delivery (a signature is required upon receipt). This charge as well as GST will be included in the final cost of the selected purchase and will be sent within 2 working days of receipt of payment – you will receive the package the next evening. Alternatively, you can have your package delivered in the morning or on a Saturday by the same courier service – see the details below. Contact us for information on delivery overseas. We are happy to send the gift parcel to you or directly to the recipient. If your parcel goes astray, please inform us as soon as possible and we will be happy to provide a duplicate pack for this inconvenience free of charge. A 3% surcharge will be added to the final cost of purchases over $500, if paid by credit card.

Courier Service

If you need the parcel urgently, or delivered on a specific date, we can utilize the courier service, UPS. Please contact us to apply a rush delivery. The fees and guidelines for this service are as follows;

• UPS morning delivery - $21.05
• UPS Saturday delivery - $41.05

Christmas

Last order dates, delivery times, opening hours, and courier charges may vary over the Christmas and New Year period. For seasonal variations, please visit our website or contact our Head Office.

Unforgettable Days Experience Insurance

Global Experience packages will offer a discretionary insurance plan that may be purchased by the client or recipient. Failure to purchase the recommended insurance will exclude The Bespoke Experience Group Ltd. in any legal constraints. Please refer to the RBC Travel Insurance website for more information on the services offered or contact our Head Office for service descriptions and quotes. The services can be purchased with us through our affiliated travel agent.

Unforgettable Days Gift Vouchers

This service allows the recipient to choose from a variety of Experiences. The gift vouchers are mailed to either the purchaser or the recipient and are evidence of payment. This payment is non-refundable unless under the restrictions of the guidelines herein (within 28 days of purchase outside of the time restrictions, minus administration fee). If the selection is higher in price than the amount originally paid, you will be charged the difference. If the selection is lower than the original amount, the balance will be held in credit for the client to use in any further purchase. The balance is not refundable and credit noted cannot be applied to any other related areas in The Bespoke Experience Group (e.g. Credit from an Experience can not be used towards Concierge Services, Event Management, or Gourmet Meals @ Home). The voucher will show a reference number which must by quoted when booking your selected Experience and will identify the payment. The Bespoke Experience Group will take no responsibility for any loss you may incur as a result of impersonation or identity fraud and therefore you must ensure that you secure your voucher at all times. The certificate expiration will be noted on the item and will be valid for six months from the date of purchase. You may extend it once before it expires for an additional period by paying an extension supplement of $20. Once the selected Experience is chosen and booked, a new reference will be issued to you and must be used in future dealings related to this issue.

Unforgettable Days Experience Vouchers

An Unforgettable Days Experience Vouchers can be purchased when the date to participate in the Experience is unknown. This can benefit the purchaser with an easier decision process as the date does not have to be set. Global Experiences are excluded in this area, as it is difficult to hold the price for the Experience for a period of time and also due to popularity and availability. The Unforgettable Days Experience Vouchers are valid for up to six months from the date of purchase unless extended for a supplement of $20. The refund policy for this area is equal to what is mentioned herein (28 days from date of purchase outside of the time restrictions, minus an administration fee). The signature packaging applies to this type of voucher and includes the Experience itinerary.

Unforgettable Days Experiences (Specific Experience Choice)

When a chosen Experience is purchased, a gift box will be sent to the purchaser or recipient with a brochure detailing the selection that was purchased for them including the itinerary.

Refund and Cancellations

Unforgettable Days Experiences & Gift Vouchers

We will be happy to offer refunds on any Experiences (Gift Vouchers and UD Experience Vouchers) that are not booked and that are within a time limit of 28 days from the date of purchase. A 10% administration charge will be deducted from a cancellation (a minimum of $20). Changing a booked date will result in a cancellation fee in order to re-book the services. Refunds, cancellations, and re-bookings are not acceptable within 21 days of the booked Experience.

Unfortunately there may be a need to cancel an Experience for certain situations such as, weather or mechanical breakdowns. We will try to contact you as soon as we are aware of the situation and will do everything we can to schedule a new date or time. The Bespoke Experience Group cannot offer reimbursement to any expenses that are in result to these Experiences.

Refunds must be made to the purchaser of the Experience and will be credited by the same method of payment (and to the same credit card, if applicable). If the credit card has expired, then a request for refund must be made in writing, quoting the new card number.

Unforgettable Days Concierge Services, Unforgettable Days Event Management, & Gourmet Meals @ Home

These services cannot be refunded due to the nature of the service and all sales are final on acceptance of confirmation and payment. Terms of agreement are similar to those listed in this section and any changes made on a specific event or service will be listed in the confirmation agreement. Refunds on items purchased during the services, can be refunded subject to the retailer’s terms and conditions however the time incurred purchasing the item cannot be refunded (excluding food products).

Cancellation and Curtailment Guarantee – For the Total Amount

The Bespoke Experience Group will refund the total amount paid or re-book the day if the participant has to cancel the Experience before commencement or return home before completion for the following reason:
The death, accidental bodily injury, or severe illness in which written documentation must be presented.

Exclusions Applicable to Guarantee

Refunds or re-bookings will not be made where cancellation is a result of:

• Pregnancy and childbirth if delivery were expected within three months of the date of participation in the Experience
• The existence or aggravation of any disability, condition or illness which originated prior to the date of booking the Experience and which has required medical treatment within six months immediately preceding such a date
• The existence of any condition or circumstance known to the participant at the time of booking the Experience which could reasonably have been expected to result in the cancellation of the Experience
• All claims arising from the failure of public transport or mechanical breakdown or accident to personal transport must be supported by documentary evidence, satisfactory to The Bespoke Experience Group Ltd., to confirm such failure, breakdown or accident.

Unforgettable Days Experience Descriptions

The information provided by The Bespoke Experience Group Ltd. on each experience is correct at the time of print. Despite this, the content or format of the Experience may change slightly during the year. Details of each Experience are available from The Bespoke Experience Group Ltd. Head Office on 905-237-6042 and are included in the gift parcel to outline the event as well as in the booking confirmation. Your participation is conditional until the acceptance of the Experience description and date that you will receive in your booking confirmation. Please check these details carefully upon receipt and please return in order for the final booking process to be completed.

Unforgettable Days Experience Pictures

The pictures used in all promotional literature to illustrate the Experience, are used mainly to illustrate the event. The vehicles, craft, machines, animals, and settings at each venue do vary. We aim to collect pictures from all suppliers that are involved with the Experience.

Unforgettable Days Experience Venues

Although we have a wide network of excellent suppliers, there are times in which we may need to extract certain venues for reasons beyond our control. If your chosen location is withdrawn, you will be offered an alternative venue if it is possible, however this may be at a different location with a different supplier. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.

Session Length

Session lengths are approximate, vary from each venue, and are given simply as an indication of the time you will spend at the venue. Unless otherwise stated, you will usually be taking turns with other people in certain Experiences (e.g. Extreme sport activities) and there may be waiting time involved. Most itineraries are given as a guide unless they are custom made to your tastes and the running order of an event may change.

Restrictions

Certain Experiences are subject to minimum or maximum requirements (age, health, or weight). We will confirm with you at the time of booking if any restrictions apply to the participant. Once booked, you may be liable for the total amount paid if you have to cancel because the minimum requirements are not met. Full details will be included in the confirmation and must be read carefully. Please confirm any concerns that you may have regarding your participation in the Experience prior to booking as you may be liable for charges if cancellation is required.

Weather

Many Experiences are dependent on the weather and must be taken in account when leading to the day of the event. If your experience is cancelled due to the weather, you will be able to re-book upon the discretion of the supplier.

Availability

All Experiences are offered subject to availability and may incur price changes due to the availability and time constraints. The most accurate availability is available by contacting The Bespoke Experience Group Ltd. directly. We will do our best to secure your preferred choice of dates. To ensure that you can book the specific date of your choice, please do so at least 21 days in advance and further during peak times – weekends or holidays. The necessary consideration should be maintained when booking international Experiences as travel arrangements vary on short notice. Please expect slight variations in prices due to this reason. Bookings are not confirmed until we receive full payment and you receive written confirmation.

Where specific elements of the Experience such as vehicles or celebrities are not available due to mechanical breakdown or illness, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice and will contact you to offer a suitable substitution at a later date.

Special Needs

We welcome the participation of disabled people in our Experiences, though we recognize that certain Experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate. We ask that you tell us about any disability at the time of consultation, in order to do our best to meet the particular needs of the individual. We will be happy to provide information about the disabled facilities available at specific venues on request.

Complaints

We welcome your feedback on all Experiences and will send you a feedback questionnaire after you completed your Unforgettable Days Experience. If you have a problem or complaint on the day, please bring it to the attention of the host or manager at the venue as soon as possible so they have a chance to amend the situation. Please notify this concern on the feedback card upon your return so that we can correct the situation to the best of our ability.

Organizational Guidelines

In order to facilitate the purchase process for the client, there will only be one invoice presented to the client with all the services included. The only instance in which this will differ is when a flight ticket must be purchased, as it is compulsory that the client makes a separate payment through a separate invoice (through the help of an affiliated travel agent). This is due to security precautions outlined in travel. All suppliers and venues will invoice The Bespoke Experience Group Ltd. once the purchase order is submitted, highlighting the relevant reference numbers.

Data Protection Policy

The Bespoke Experience Group Ltd. client base will be protected by Canadian Legislation in regulations such as, The Privacy Act and The Personal Information Protection and Electronics Document Act. This involves how a company can collect, use, or disclose personal information. Information pertaining to this legislation may be found at the Office of the Privacy Commissioner of Canada or at the Head Office of The Bespoke Experience Group Ltd.

Charitable Services for Children

We at The Bespoke Experience Group Ltd. are devoted to providing Unforgettable Days to all our clients yet we acknowledge that there are many children who may not be fortunate enough to have this opportunity. In order provide these children with a chance to Experience our services or fulfil their dreams, we will donate a portion of the value of Mother-To-Be Packages and New Mom Packages to The Hospital for Sick Children in Toronto. If you are involved with a specific charity and wish for a portion of the money to be contributed to that cause, please contact us and we will be happy to follow through with that request. For more information regarding these donations please contact our Head Office.

Travel Services

We understand the importance of travel security and dependability therefore, we are affiliated with Gareri Travel in order to offer our clients services from a reputable agency. Gareri Travel is a member of TICO and follows their guidelines and restrictions will the utmost of attention. They have numerous years of experience within the travel industry and continues to offer their clients commendable service. They wish to partner with our organization to offer our clientele an equally worthy service. In addition to airline tickets, they offer RBC Travel Insurance in their agency. Please contact us for more information regarding these and other services that we are happy to offer.

Other Terms and Conditions

All prices are subject to GST (which will be included) and the base price is correct at the time of print. We reserve the right to increase the price of any Experience or service without notice. This is particularly important to Global Unforgettable Days Experiences where flight and hotel prices vary at different times. You will be notified of the new price before you place your order.

Although every care is taken in choosing all the suppliers used by The Bespoke Experience Group Ltd., we cannot guarantee the safety standards or satisfactory performance of any of the suppliers.

All content found in The Bespoke Experience Group Ltd. and Unforgettable Days promotional material and website are protected by copyright laws and must not be copied in any form without the written consent from The Bespoke Experience Group Ltd.

All of the above terms and conditions apply to the use of any service or product, whether or not the user is the original purchaser.

The Bespoke Experience Group Ltd. reserves the right to change any of the content in the terms and conditions from time to time without reference to customers.

The Bespoke Experience Group Ltd. is incorporated under Canadian law and Unforgettable Days is a registered operating company under the parent corporation.

The Bespoke Experience Group Ltd.
88 May Avenue
Richmond Hill, Ontario L4C 3S6
1905-237-6042
appointments required.