We will be happy to offer refunds
on any Experiences (Gift Vouchers and UD Experience Vouchers)
that are not booked and that are within a time limit of
28 days from the date of purchase. A 10% administration
charge will be deducted from a cancellation (a minimum of
$20). Changing a booked date will result in a cancellation
fee in order to re-book the services. Refunds, cancellations,
and re-bookings are not acceptable within 21 days of the
booked Experience.
Unfortunately there may be a need to cancel an Experience
for certain situations such as, weather or mechanical
breakdowns. We will try to contact you as soon as we are
aware of the situation and will do everything we can to
schedule a new date or time. The Bespoke Experience Group
cannot offer reimbursement to any expenses that are in
result to these Experiences.
Refunds must be made to the purchaser of the Experience
and will be credited by the same method of payment (and
to the same credit card, if applicable). If the credit
card has expired, then a request for refund must be made
in writing, quoting the new card number.
Unforgettable Days Concierge Services,
Event Management, & Gourmet Meals @ Home
These services cannot be refunded due to the nature of
the service and all sales are final on acceptance of confirmation
and payment. Terms of agreement are similar to those listed
in this section and any changes made on a specific event
or service will be listed in the confirmation agreement.
Refunds on items purchased during the services, can be
refunded subject to the retailer’s terms and conditions
however the time incurred purchasing the item cannot be
refunded (excluding food products).
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